Welcome to Serena Care Services. By accessing or using our website and services, you agree to be bound by the following terms and conditions. Please read these terms carefully before using our site. If you do not agree with these terms, you must not use our services.
1. Acceptance of Terms
By using Serena Care Services, you acknowledge that you have read, understood, and agree to abide by these terms. These terms may be updated periodically, and your continued use of the site constitutes acceptance of any changes.
2. Services Overview
Serena Care provides tailored NDIS (National Disability Insurance Scheme) support services, including but not limited to nursing care, community participation, sensory programs, and other related services. The availability of services may vary based on participant eligibility and location.
3. Eligibility
Our services are available to NDIS participants who meet the necessary criteria as outlined by the NDIS guidelines. By using our services, you confirm that you are an eligible NDIS participant or acting on behalf of an eligible participant.
4. User Responsibilities
- Users agree to provide accurate and up-to-date information when registering for our services.
- Users must notify us promptly of any changes to their personal information.
- Users are responsible for ensuring that they meet any prerequisites for participating in specific programs or services.
5. Privacy Policy
Your privacy is important to us. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal information.
6. Booking and Cancellation Policy
- Appointments and services must be booked in advance.
- Cancellations should be made at least 24 hours before the scheduled appointment to avoid cancellation fees.
- Serena Care reserves the right to cancel or reschedule services due to unforeseen circumstances.
7. Complimentary Offers
From time to time, Serena Care may offer complimentary services, such as the sensory program. Complimentary offers are subject to specific terms, including:
- Eligibility criteria.
- Booking conditions (e.g., Complimentary 45-minute sensory session for every 10 hours of any service booked with us).
- Availability and scheduling.
- First session eligibility after clearing the initial invoice.
8. Limitation of Liability
Serena Care will not be held liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our services. While we strive to provide high-quality care, we do not guarantee specific outcomes from our programs.
9. Intellectual Property
All content on the Serena Care website, including text, graphics, logos, images, and software, is the property of Serena Care or its content suppliers and is protected by copyright laws. You may not reproduce, distribute, or create derivative works without explicit permission.
10. Third-Party Links
Our website may contain links to third-party websites for informational purposes. Serena Care is not responsible for the content or privacy practices of these external sites.
11. Termination
Serena Care reserves the right to terminate or suspend your access to our services at any time, without notice, if you violate these terms or engage in any unlawful activity.
12. Governing Law
These terms are governed by the laws of the state of Victoria, Australia. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in Victoria.
13. Contact Us
If you have any questions or concerns regarding these Terms of Use, please contact us:
Serena Care Services
Phone: (03) 7050 4441
Email: info@serenacare.com.au
Website: www.serenacare.com.au